Refunds & Cancellations Policy

Donations

Donations made through this site are processed immediately and are generally non-refundable. If you believe a donation was made in error, please contact us and we will review it.

Recurring Donations

If you chose a monthly or yearly donation, your card is charged automatically on the same date each month or year until you cancel. The amount stays the same every time.

Cancelling a Recurring Donation

You can cancel at any time, and you do not need to contact us to do it. Every donation receipt we email you contains a "Cancel my donation" link. Clicking it stops all future payments straight away. You are welcome to contact us instead and we will cancel it for you.

Cancelling stops future payments only. Donations that have already been processed are not refunded, and your past support is unaffected.

If a Recurring Payment Fails

If we cannot process a recurring donation, for example because a card has expired, we will email you and try again over the following few weeks. If it still cannot be processed after several attempts we will pause the donation and let you know. Nothing further will be charged, and you can start a new donation whenever you like.

Requesting a Refund for a Donation

If you need to request a refund, please contact us with the reference number from your receipt email. Approved refunds are issued to the original payment method within 30 business days.

Events

All ticket sales are final. We do not offer refunds or exchanges for tickets purchased through this site, except as outlined below.

Event Cancellation
If an event is cancelled by the organizer, ticket holders will be notified via email and offered a full refund to the original payment method, or the option to transfer their ticket to a rescheduled date, if applicable. Refunds for cancelled events will be processed within 30 business days.

Event Postponement
If an event is postponed, existing tickets will remain valid for the new date. If you are unable to attend the rescheduled date, please contact us to discuss your options.

Customer-Requested Cancellations
Tickets purchased are non-refundable and non-transferable unless required by law or explicitly stated otherwise. We recommend reviewing event details carefully before completing your purchase.

How to Request a Refund
If you believe you're eligible for a refund under the terms above, please contact us with your order number and event details. Approved refunds will be issued to your original payment method within 30 business days.

Questions
If you have any questions about this policy, please reach out to us.